Shipping policy

DELIVERY & SHIPPING POLICY

Patamart is committed to delivering your products quickly, safely, and reliably across Kenya.

PROCESSING TIME

All orders are processed within 1 business day, Monday to Friday, excluding public holidays.

Orders placed on weekends or public holidays will be processed on the next business day.

DELIVERY OPTIONS & TIMELINES

Same-Day Delivery — Nairobi

  • Available for orders placed before 11:00 AM on business days.

  • Same-day delivery is available within Nairobi CBD and selected Nairobi suburbs, subject to courier availability and the delivery location.

  • Orders placed after the cut-off time may be delivered on the next business day.

Countrywide Delivery — Kenya

  • Delivery is available to towns and counties across Kenya.

  • Standard delivery is generally 1–2 business days after dispatch, depending on the destination and courier network.

  • Remote or hard-to-reach locations may require additional delivery time.

SHIPPING FEES

Shipping fees are calculated based on the delivery location, order size, weight, and applicable courier charges.

Shipping costs are paid by the customer unless otherwise stated in a specific promotion or offer.

Patamart does not currently offer standard free shipping.

PAYMENT ON DELIVERY

Patamart offers Pay on Delivery for eligible orders.

Payment may be made by:

  • Cash

  • M-Pesa

Customers are encouraged to check that the delivered package and items correspond with their order before completing payment, where inspection is permitted by the delivery service.

Certain orders, products, locations, or special circumstances may be subject to different payment requirements.

ORDER TRACKING & DELIVERY UPDATES

Once your order has been dispatched, Patamart may provide a delivery confirmation or update via SMS or WhatsApp.

For delivery updates or assistance, contact us through:

Phone / WhatsApp: 0726434691
Email: patamart254@gmail.com

Please have your order number available when contacting our support team.

FAILED DELIVERY ATTEMPTS

If a delivery attempt fails because of an incorrect or incomplete address, the recipient is unavailable, or the courier is otherwise unable to complete the delivery:

  • The courier may attempt re-delivery up to 2 times.

  • After 2 unsuccessful delivery attempts, the order may be returned to the Patamart collection point.

  • Any additional delivery or re-delivery charges may be payable by the customer.

  • Customers should ensure that their contact details and delivery address are accurate and that they are available to receive the order.

LOST OR DAMAGED ORDERS

If an order is lost in transit or arrives damaged, please contact Patamart as soon as possible through 0726434691 (Phone / WhatsApp) or patamart254@gmail.com.

For damaged deliveries, customers should, where possible:

  • Notify us promptly after receiving the order.

  • Provide the order number.

  • Provide a description of the damage.

  • Provide photographs or other relevant evidence if requested.

Patamart will investigate the matter and, where applicable, arrange a replacement, refund, or other appropriate resolution in accordance with our policies and applicable Kenyan law.

COLLECTION / BUSINESS LOCATION

Customers who need assistance may visit Patamart at:

Summit House, 1st Floor, Office 101
Opposite Central Police Station
Nairobi, Kenya

Phone / WhatsApp: 0726434691

CONTACT US

Patamart
Website: www.patamart.co.ke
Phone / WhatsApp: 0726434691
Email: patamart254@gmail.com
Location: Summit House, 1st Floor, Office 101, opposite Central Police Station, Nairobi, Kenya

Last updated: August 2026