Privacy policy

Patamart ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit www.patamart.co.ke or make a purchase from us.

INFORMATION WE COLLECT
- Personal identification: name, email address, phone number, physical address
- Payment information: M-Pesa transaction references (we do not store card details)
- Device and usage data: IP address, browser type, pages visited, time spent on site
- Communications: emails or messages you send us

HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil your orders
- Communicate with you about your orders, returns, and inquiries
- Send promotional offers and updates (with your consent)
- Improve our website and personalise your shopping experience
- Comply with legal obligations under the Kenya Data Protection Act, 2019

DATA SHARING
We do not sell your personal data. We may share your information with:
- Logistics and delivery partners (solely for order fulfilment)
- Payment processors (M-Pesa) for secure transactions
- Law enforcement or regulatory bodies where required by law

DATA SECURITY
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All transactions are handled securely.

YOUR RIGHTS
Under Kenya's Data Protection Act, 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Withdraw consent for marketing communications at any time

To exercise your rights, contact us at patamart254@gmail.com.

COOKIES
We use cookies to enhance your browsing experience. You may disable cookies in your browser settings, though this may affect certain features of our website.

CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

Last updated: May 2025