Privacy policy

PRIVACY POLICY

Patamart ("Patamart", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit www.patamart.co.ke, contact us, place an order, or otherwise interact with our services.

This policy is intended to be read together with our Terms of Service, Delivery & Shipping Policy, and other applicable policies.

1. INFORMATION WE COLLECT

Depending on how you interact with Patamart, we may collect the following categories of personal information:

Personal and Contact Information

Full name
Email address
Telephone number
WhatsApp contact details
Delivery and physical address
Billing or other information required to fulfil an order

Order & Transaction Information

Products ordered
Order number
Order history
Delivery information
Payment status
M-Pesa transaction or payment references
Refund and return information

Where payments are processed through third-party payment providers, those providers may collect and process payment information in accordance with their own privacy policies and applicable requirements.

Patamart does not intentionally collect or store full payment card numbers where card payments are processed directly by a third-party payment provider.

Device & Website Usage Information

When you use our website, we may automatically collect certain technical information, which may include:

IP address
Browser type and version
Device type
Operating system
Pages visited
Referring pages
Approximate usage information
Date and time of website activity
Cookies and similar technologies

Communications

We may collect information contained in communications you send to us, including emails, WhatsApp messages, telephone enquiries, complaints, return requests, and other customer-support communications.

2. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

Processing and fulfilling orders.
Confirming and communicating about orders.
Arranging deliveries and collections.
Processing returns, refunds, and exchanges.
Responding to customer enquiries and complaints.
Providing customer support.
Sending order-related SMS, WhatsApp, email, or other communications.
Processing payments and verifying transactions.
Preventing fraud, abuse, and unauthorised transactions.
Improving our website, products, services, and customer experience.
Understanding website usage and performance.
Sending promotional offers, marketing messages, and product updates where permitted and where the appropriate consent or other lawful basis exists.
Meeting legal, regulatory, accounting, tax, or other legitimate business obligations.

We will only process personal data for lawful, specific, and legitimate purposes and will seek to limit the information collected to what is reasonably necessary for those purposes.

3. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, Patamart may process personal information on one or more lawful bases recognised under Kenyan data-protection law, including:

Performance of a contract — for example, processing information necessary to fulfil an order.
Legal obligation — where processing is necessary to comply with applicable law or regulatory requirements.
Consent — where we request your permission for a particular processing activity, such as certain marketing communications.
Legitimate interests — where processing is reasonably necessary for legitimate business purposes and does not override your applicable rights and interests.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal requirements and any consequences explained at the time consent is requested. The Data Protection (General) Regulations, 2021 require relevant information to be provided when consent is sought.

4. MARKETING COMMUNICATIONS

We may send promotional communications about products, offers, discounts, or services where permitted by law.

Where marketing is based on consent, you may withdraw your consent or object to direct marketing at any time.

You may request to stop receiving promotional communications by contacting us at:

Email: patamart254@gmail.com
Phone / WhatsApp: 0726434691

Requests to object to direct marketing will be handled in accordance with applicable Kenyan data-protection requirements. The Data Protection (General) Regulations recognise an absolute right to object to processing for direct-marketing purposes.

5. DATA SHARING

Patamart does not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business or provide services to you, including:

Courier and logistics providers — to deliver your orders.
Payment service providers — to process and verify payments.
Technology and website service providers — where necessary to operate, maintain, secure, or improve our website and systems.
Professional advisers or service providers — where reasonably necessary for legitimate business purposes.
Government authorities, regulators, law-enforcement agencies, or courts — where disclosure is required or permitted by law.

We only seek to share information that is reasonably necessary for the relevant purpose.

6. INTERNATIONAL DATA TRANSFERS

Some technology, hosting, payment, analytics, communication, or other service providers used by Patamart may process personal information outside Kenya.

Where personal information is transferred outside Kenya, Patamart will take appropriate steps to ensure that the transfer and processing are carried out in accordance with applicable Kenyan data-protection requirements and appropriate safeguards. Kenyan data-protection law places requirements on transfers of personal data outside Kenya.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, resolving disputes, maintaining business and transaction records, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

8. DATA SECURITY

Patamart implements reasonable technical and organisational measures designed to protect personal information against:

Unauthorised access.
Unauthorised disclosure.
Loss or destruction.
Accidental alteration.
Misuse or other unlawful processing.

However, no electronic system, website, or method of transmitting information over the internet can be guaranteed to be completely secure.

9. COOKIES & SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and, where applicable, support analytics or marketing activities.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality or availability of some website features.

Where required, we will obtain appropriate consent before using cookies or similar technologies for purposes requiring consent.

10. YOUR DATA-PROTECTION RIGHTS

Subject to applicable law and any relevant limitations, you may have rights including:

The right to be informed about the processing of your personal information.
The right to access personal information held about you.
The right to request correction or rectification of inaccurate or misleading information.
The right to request deletion or erasure where applicable.
The right to object to certain processing.
The right to restrict processing in circumstances provided by law.
The right to data portability where applicable.
The right to withdraw consent where processing is based on consent.

These rights are recognised within Kenya's data-protection framework.

Some rights are subject to legal conditions and exceptions. For example, Patamart may be required to retain certain information to comply with legal or regulatory obligations.

11. HOW TO EXERCISE YOUR RIGHTS

To make a data-protection request, contact us using:

Email: patamart254@gmail.com
Phone / WhatsApp: 0726434691

Please provide enough information for us to understand and verify your request.

We may need to verify your identity before providing access to, changing, or deleting personal information in order to protect your account and information from unauthorised requests.

We will handle requests within the applicable legal requirements.

12. COMPLAINTS

If you believe that Patamart has handled your personal information unlawfully or in a manner that infringes your rights, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) where applicable. The ODPC is responsible for regulating personal-data processing and protecting data-subject rights in Kenya.

13. CHILDREN'S PRIVACY

Our website and services are intended for general consumers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review the matter and take appropriate action.

14. THIRD-PARTY WEBSITES & SERVICES

Our website may contain links to third-party websites, payment services, social-media platforms, or other external services.

Patamart is not responsible for the privacy practices, security, or content of third-party websites or services.

Customers should review the privacy policies of third parties before providing them with personal information.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable laws and regulations.

The updated version will be published on www.patamart.co.ke together with an updated effective date.

We encourage customers to review this policy periodically.

16. CONTACT INFORMATION

Patamart
Location: Summit House, 1st Floor, Office 101, opposite Central Police Station, Nairobi, Kenya
Phone / WhatsApp: 0726434691
Email: patamart254@gmail.com
Website: www.patamart.co.ke

17. EFFECTIVE DATE

Last updated: August 2026